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ClaraPay
AI-First Collection Agency

Recover more. Comply automatically. Pay only when we collect.

ClaraPay is the AI-first collection agency built for healthcare — recovering self-pay balances while eliminating HIPAA risk. Our proprietary AI platform uses voice agents, conversational SMS, ML scoring, and a 50-state compliance engine to recover more. You pay only when we collect.

HIPAA
TCPA / FDCPA
SOC 2
50 States
Recovery Rate
+47%
vs. prior quarter
Clara Voice Agent
Live call · Active account
“Hi Sarah, this is Clara from Acme Collections. I'm calling about your outstanding balance. Would a payment plan work better for you?”
“Yes, can I do $100 a month?”
“Done! 12 payments of $103.33. You'll receive a portal link by text.”
Payment plan created · $103.33 × 12
TCPA consent logged · call recorded
Portal link sent via SMS
Collector Hours Saved
2,340
this month

Conversations that collect, automatically

Clara's AI voice agents make natural-sounding calls while conversational SMS handles text-based outreach. Every interaction is compliant, recorded, and learns from outcomes.

Natural voice conversations
Intent-aware SMS responses
Automatic payment processing
Clara SMS Agent
Conversational outreach
Hi Sarah, this is Clara from Acme Collections regarding your account. Would you like to set up a payment plan?
Yes I'd like to pay this off. Can I pay now?
Payment link sent · Intent detected
Compliance Check
Pre-send screening
FDCPA §1692c — Contact hoursPASS
TCPA — Prior express consentPASS
Reg F — 7-in-7 rulePASS
State: TX — Additional disclosuresPASS
DNC Registry — ClearPASS
All checks passed — cleared to send

Compliance on autopilot, coast to coast

Pre-loaded rules for FDCPA, TCPA, Regulation F, HIPAA, and all 50 states. Every call, text, and letter is automatically screened before it's sent.

FDCPA & TCPA automated
Regulation F 7-in-7 tracking
DNC & litigant scrubbing

Work the right accounts first

Our ML models score every account on propensity to pay, optimal contact channel, and best time to reach. Your highest-value accounts get attention first.

35+ predictive features
A/B/C/D tier segmentation
Payday-aligned outreach
Account Scoring
ML prediction engine
Score
0
Tier
A
Best
SMS
A
87%
B
64%
C
38%
D
15%
Consumer Portal
Self-service payments
Outstanding Balance
$1,240.00
Pay Now
Set Up Plan
EN/Español

Let them pay on their terms

80% of paying consumers prefer self-service. Our portal lets them view balances, set up payment plans, make payments, and file disputes — in English or Spanish.

Card & ACH payments
Flexible payment plans
Bilingual (EN/ES)

Everything you need to recover more

Our platform handles the entire collection lifecycle.

Payment Processing

Card & ACH payments via Stripe

Credit Bureau Reporting

Metro 2 reporting to all three bureaus

Settlement Optimization

ML-recommended settlement percentages

Skip Tracing

Multi-provider waterfall lookup with caching

Physical Mail

CASS-certified FDCPA notices via Lob

E-Signature

Digital settlement agreement workflows

Workflow Automation

140+ automated background processes

Client Portal

Real-time visibility for your team

Reporting & Analytics

Custom dashboards, exports, and scheduling

A/B Testing

Thompson Sampling message optimization

Data Import

CSV, Excel, and SFTP automation

Multi-Language

English and Spanish throughout

See all features

Built for your industry

Tailored collection strategies for healthcare, financial services, and businesses.

High volume, small balances

Small-dollar self-pay balances overwhelm your billing staff and fall through the cracks.

Patients don't know they owe

Surprise bills and complex EOBs mean patients often don't realize they have a balance.

HIPAA violation risk

Every patient contact is a potential $100–$50,000 HIPAA incident.

0×

more self-pay balances recovered vs. traditional billing follow-up

$0

HIPAA exposure — every patient contact automatically screened

0%

of paying patients complete payment via self-service portal

See What We'd Recover for You

Why AI-first vs. a traditional agency?

If you already have a collections vendor, here's what changes when AI does the work.

Traditional AgencyClaraPay
Patient outreach
Manual calls during business hours
AI voice + SMS 24/7, payday-aligned
HIPAA compliance
Staff training & hope
Automated screening on every contact
Payment options
Check or phone payment
Self-service portal: card, ACH, payment plans
Time to first contact
7–14 days
Under 24 hours
State-by-state rules
Manual tracking
50-state compliance engine, pre-loaded
Reporting
Monthly PDF
Real-time client portal with analytics
Pricing
Setup fees + monthly minimums
Contingency only — pay when we collect

Trusted by healthcare organizations

See why revenue cycle teams are switching to AI-first collections.

$240Krecovered in 90 days

We recovered $240K in the first 90 days — more than the previous agency collected in a full year.

CFO
Regional Radiology Group
62%fewer patient complaints

Our patients actually prefer it. The self-service portal means fewer complaints and faster payments.

Revenue Cycle Director
Multi-Specialty Clinic
0HIPAA incidents

Zero HIPAA incidents since switching. That alone made the decision easy for our compliance team.

VP of Compliance
Hospital System

You only pay when we collect

No upfront fees. No monthly minimums. No setup costs.

Contingency-based pricing

AI voice agents + conversational SMS included
50-state compliance rules, pre-loaded
Consumer self-service portal included
Real-time client portal + reporting included

Typical rates: 15–35% of collected amounts

See ClaraPay in action

Book a 30-minute walkthrough and we'll show you what ClaraPay would recover from your portfolio.

What to expect

Personalized walkthrough

See a demo tailored to your portfolio type

Custom ROI estimate

We'll estimate your recovery improvement

No obligation

Honest answers, no pressure

HIPAA
SOC 2
50-State
TCPA/FDCPA

Need more options?

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